Last updated: September 2026

At Catarata Del Toro Adventures S.A. (“we”, “us”, “our”, or “the Company”), we respect the privacy of individuals who visit our website and use our services.

This Privacy Policy explains how we collect, use, store, and protect personal information provided through bajos-del-toro-tours.com, including information submitted when making reservations, purchasing tickets, contacting us, or using other services available through our website.

By using this website, submitting information through our forms, making a reservation, or purchasing a ticket, you acknowledge that you have read and understood this Privacy Policy.

1. Data Controller

The entity responsible for the processing of personal information collected through this website is:

Catarata Del Toro Adventures S.A.

Costa Rica

Email: info@bajos-del-toro-tours.com

Phone: +506 8399-7476

For questions regarding the processing of your personal information or to exercise your applicable rights, you may contact us using the information above.

2. Personal Information We May Collect

Depending on how you interact with our website, we may collect information such as:

• First and last name.
• Email address.
• Phone number.
• Reservation information.
• Selected visit date.
• Number of visitors.
• Information required to process a reservation or purchase.
• Information required to issue and deliver digital tickets.
• Information submitted voluntarily through contact forms.
• Technical information related to your visit, such as IP address, browser type, device type, pages visited, and similar information, where applicable.

We do not intentionally request personal information that is unnecessary for providing our services or managing our relationship with visitors and customers.

3. How We Use Personal Information

Personal information may be used to:

• Process reservations and ticket purchases.
• Confirm and manage visits.
• Issue and deliver digital tickets.
• Communicate with you regarding your reservation or request.
• Respond to inquiries submitted through our website.
• Provide information about our services.
• Process payments and transactions.
• Maintain the security and functionality of our website.
• Comply with applicable legal and regulatory obligations.
• Resolve issues related to reservations, payments, or services.
• Improve our website and customer experience.

We may also use aggregated or anonymized information for statistical and analytical purposes.

4. Legal Basis for Processing

Personal information will be processed in accordance with applicable Costa Rican law.

Depending on the circumstances, processing may be based on:

• Your consent.
• The need to provide a service or process a reservation requested by you.
• Compliance with legal obligations.
• Our legitimate interests, where permitted by applicable law.

5. Payment Information

When you make a purchase or reservation through our website, payment transactions may be processed by third-party payment providers.

Payment information may be collected and processed directly by those providers according to their own privacy policies and terms of service.

Where payment information is processed directly by a third-party payment provider, Catarata Del Toro Adventures S.A. does not intend to store complete credit or debit card information on its own systems.

Please review the privacy and security policies of the payment provider used during the checkout process.

6. Service Providers and Third Parties

We may use third-party service providers to operate our website and provide our services.

Depending on the services currently implemented on the website, these providers may include:

• Web hosting providers.
• Email service providers.
• Reservation and booking platforms.
• Payment processors.
• Email delivery services.
• Analytics providers.
• Advertising and measurement platforms.
• Security and performance services.
• Other technology providers required to operate our website.

Where applicable, we expect third-party providers processing information on our behalf to handle such information in accordance with applicable legal requirements and appropriate security measures.

7. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes for which it was collected, manage customer relationships, maintain appropriate transaction records, and comply with applicable legal obligations.

When information is no longer required, it may be deleted or anonymized unless its retention is required by law or is otherwise legally justified.

8. Data Security

We implement reasonable technical and organizational measures designed to protect personal information against unauthorized access, loss, alteration, disclosure, or destruction.

However, no method of electronic transmission or storage can guarantee absolute security.

9. Your Privacy Rights

Subject to applicable law, you may have rights regarding your personal information, including the right to:

• Request information about the personal data we process.
• Request correction or updating of inaccurate information.
• Request deletion of personal information where legally applicable.
• Withdraw consent where processing is based on consent.
• Request information about the purposes for which your information is processed.
• Request information about certain third parties with whom information may be shared.

To exercise applicable rights, please contact:

info@bajos-del-toro-tours.com

Your request should provide sufficient information for us to reasonably identify you and understand the nature of your request.

10. Marketing Communications

Where you have provided the appropriate consent, we may use your contact information to send information about our services, experiences, news, or promotions.

You may request to stop receiving marketing communications at any time.

Communications directly related to a reservation or service you have purchased, such as booking confirmations, digital tickets, important updates, or changes to your reservation, may continue when necessary to provide the service.

11. Children’s Information

Our services are primarily intended for individuals making reservations and purchases for tourism activities.

Where a reservation includes children or minors, the information provided should be submitted or managed by a parent, guardian, or legal representative where applicable.

We do not knowingly collect personal information from children for marketing purposes.

12. Third-Party Websites

Our website may contain links to third-party websites, platforms, or services.

We are not responsible for the privacy practices, security, content, or policies of third-party websites.

We recommend reviewing the privacy policies of external websites before providing them with personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices, or applicable legal requirements.

The current version of this Privacy Policy will be published on this page.

14. Contact Us

If you have any questions regarding this Privacy Policy or the way we process personal information, please contact us:

Catarata Del Toro Adventures S.A.

Email: info@bajos-del-toro-tours.com

Phone: +506 8399-7476